1. Orders and purchases
How can I place an order?
Choose the item you like best, select your size, and add it to your cart. Once you complete your shipping and payment information, you will receive a confirmation email with your order number.
Can I modify or cancel my order?
Yes, as long as your order hasn't yet gone into production. Once the manufacturing process has begun, it cannot be canceled, as the pieces are custom-made according to the requested size.
2. Shipments
Where do they ship to?
We ship throughout Mexico via reliable courier services.
How long will it take for my order to arrive?
The estimated delivery time is 10 to 12 business days, depending on your location. You will receive a tracking number to track your package.
How much does shipping cost?
Shipping costs are calculated at checkout based on weight and destination. We offer free shipping during certain periods.
3. Products and sizes
What materials do they use in their pieces?
We work exclusively with recycled 925 silver. Each piece is cast, polished, and finished by hand to ensure its quality.
How do I know my size?
You can consult our [Size Guide] before buying.
Are all the pieces the same?
No, each piece may have slight variations due to the manual and artisanal processes used. This makes each one unique.